Since 1998, the City of Burlington regularly conducts a community telephone and online survey to uncover resident satisfaction. The Community Survey provides the City with statistically representative baseline data. The City benchmarks progress against previous years of survey data as well as comparable municipalities.
The City most recently conducted the Community Survey in the fall of 2025. This study measures resident satisfaction with City services and explores residents’ thoughts on City priorities across all six wards. The results help guide future actions, priorities, and decisions on City services.
How survey results will be used
Information gathered in the survey will be used in updating City business plans. Results will also guide the development of communication initiatives and public engagement programs on City issues. Council may also use the information to influence budget and spending decisions. The Community Survey provides the opportunity for benchmarking and to monitor progress of community responses compared to previous years.
The most recent Community Surveys were completed in 2011, 2015, 2019, 2021 and 2023. The Community Survey is now conducted every two years.
View the full 2025 Community Survey Results
Key 2025 Community Survey highlights include:
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91 per cent of respondents were “Somewhat satisfied” to “Very satisfied” with the services provided by the City of Burlington
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Quality of life was rated highly with 71 per cent of respondents ranking Burlington “Very good” or “Excellent”
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85 per cent of respondents were at least “Somewhat satisfied” with their most recent interaction with the City
How the City is using the data
Resident input from this survey helps City Council and City staff prioritize where resources and time should be spent. The City uses these results to help measure how well the City is doing. The results help the City prioritize issues and focus on improvement opportunities.
Past Community Surveys
- 2011 Community Survey Results [PDF]
- 2015 Community Survey Results [PDF]
- 2019 Community Survey Results [PDF]
- 2021 Community Survey Results [PDF]
- 2023 Community Survey Results [PDF]
How residents can continue to be engaged
The City of Burlington relies on residents to make sure community interests are represented. Speaking at a Committee or Council meeting is a great way to keep the City informed and accountable to your needs. Residents can register to speak at a meeting and have the option to delegate in-person in Council Chambers or remotely. Those wishing to speak at an upcoming meeting must register to delegate before the meeting. Residents can also stay up-to-date on City of Burlington news and subscribe to newsfeeds, calendars, and webpages and look out for the City Talk publication that is sent to resident homes with City updates. The public can also visit and register for updates at Get Involved Burlington and have their say on City of Burlington projects.