- Service Burlington accepts debit cards and cheques for all payment types.
- We accept credit cards for all payment types except property taxes.
- We prefer electronic payment methods. Cash can be accepted for payments below $500, except for property taxes.
- If you would like to pay your property taxes in cash, visit your local bank to make the payment.
Service Burlington
Contact Service Burlington for help with City programs and services, report a problem, find department contact information or get after-hours assistance.
We can assist with most City programs, services, and inquiries, or connect you with the appropriate City staff Monday to Friday from 8:30 a.m. to 4:30 p.m.. Urgent assistance is available after hours, on weekends, and holidays.
Looking for a specific service?
Contact the services below using the phone numbers provided:
- Building, Permits, Zoning & Inspections: 905-335-7731
- Burlington Performing Arts Centre: 905-681-6000
- By-Law Enforcement: 905-335-7731
- Cemetery Services: 905-335-7765
- Committee of Adjustments: 905-335-7629
- Discover Burlington (Economc Development): 905-332-9415
- Fire Department (non-emergency): 905-637-1274
- Halton Court Services: 905-637-1274
- Integrity Commissioner: 647-259-8697
- Office of the Ombudsman: 1-866-876-8793
- Planning & Development: 905-335-7642
- Property Tax: 905-335-7750
- Transit Customer Service: 905-639-0550
- Recreation Registration, Rentals & Community Programs: 905-335-7738
For all other inquiries call Service Burlington at 905-335-7777
Report a Problem
To report a coyote sighting or a nuisance animal concern, use the buttons below:
Service Burlington Payment methods
The City has two secure drop boxes where cheques and other non-negotiable items can be deposited for City staff and elected officials.
Drop boxes are located:
- On Elgin Street, to the right of the doors beside Coffee Culture
- On Locust Street, to the right of the City Hall entrance
Each drop box is emptied daily during business hours and items are delivered to City facilities and offices through the inter-office mail system.
Inter-office mail is not delivered to employee homes if they are hybrid workers outside of the office. If your item is time-sensitive, contact the person it is for and make sure they are available to receive it at a City facility or office.
Seal your item in an envelope and label it with the full name and department that this item is for.