Claims

1. Prepare your notice of claim

• Your name, mailing address, email address and phone number
• A complete description of when and where the incident took place
• A complete description of what happened, including photos, motor vehicle accident reports and/or records prepared by public authorities
• If the incident involved a City contractor or occurred within a construction area, the name of the contractor
• The names and contact information of any witnesses
• A complete description of your claim for damages, including all documentation to support or substantiate your claim such as receipts and estimates
• If you have reported the incident to your insurance company, the name and contact information of the insurance adjuster assigned to your insurance claim

2. Submit your claim to the City online, in-person, by mail or fax

• Online: Complete our online Burlington Claim Submission Form. You will receive an automatic acknowledgement upon submission of your claim.
• In-person: Drop-off a hard-copy of your claim at the Service Burlington counter at City Hall (426 Brant St.)
• By mail: Mail your notice of claim to
  The Corporation of the City of Burlington
  City Clerk
  PO Box 5013, 426 Brant St.
  Burlington, ON L7R 3Z6
• By fax: 905-335-7675

3. Await a response from our adjusting firm

We send most claims to an independent insurance adjusting firm in order for the adjuster to conduct an investigation into the facts and circumstances of your incident and to determine whether the City is legally liable for your claim for damages.

A representative of the adjusting firm will contact you once the claim is assigned. You can expect to receive a letter from the adjuster setting out their assessment of liability within eight to 12 weeks.

Please be advised that response times may exceed the above timeline depending on the complexity of your claim and the availability of information.