Office of the Ombudsman
Learn how to file a complaint with Burlington’s Ombudsman about unresolved City services or programs, understand the review process and access annual reports.
The Ombudsman is an impartial investigator, who looks into complaints about how the City of Burlington administers its services and programs, in cases where the City's internal complaint procedures and processes have not resolved the issue to the complainant's satisfaction.
Before contacting the Office of the Ombudsman, you must always try to resolve your complaint through our regular channels. If you have already tried to have your complaint addressed by the City and you are not satisfied with the outcome, then you can contact the Ombudsman.
We have currently appointed ADR Chambers Inc. to act as Ombudsman for the City.
File a complaint with the Ombudsman
To file a complaint with the Ombudsman, visit the Ombudsman's website to find and complete the City of Burlington Complaint Submission Form. Sign the form and mail it, along with any supplementary documents, directly to the Ombudsman at:
ADR Chambers
Ombuds Office
2001 Sheppard Avenue East, Suite 200
North York, ON M2J 4Z8
City staff cannot forward complaints on your behalf. Anonymous complaints will not be accepted.
Response
The Ombudsman will:
- Review your complaint
- Determine whether or not it falls within the Ombudsman's jurisdiction
- Contact you regarding next steps in the process
To learn more about the complaint process, visit the Ombudsman's website.
Support
If you need support with the complaint form or you require information in an alternate format, please contact the Ombudsman directly.